USE OF THE FRAUD TEAM SERVICES
Terms and conditions
CUSTOMER TERMS OF BUSINESS
Contents:
- These terms
- Information about us and how to contact us
- Our services
- Ownership
- Non delivery
- Our rights to end the contract
- Amendments
- Complaints
- Liability for loss or damage
- How we may use your personal information
- Other important terms
- THESE TERMS
These are the terms and conditions on which we supply services to you and on which you agree to use our website.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
- INFORMATION ABOUT US AND HOW TO CONTACT US
We are The Fraud Team Ltd trading as ‘The Fraud Team’, a company registered in England. Our company registration number is 12620462 and our registered office is at 9 Franklin Way, Spilsby, England, PE23 5GG.
You can contact us by email at contact@thefraudteam.com or through the contact form on our website at www.thefraudteam.com or by letter to the registered address above.
If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order.
Due to the popularity of our services telephone is rarely used. We do not answer telephone calls except by prior arrangement. Support is not always available but we will always use our best efforts to respond to you expeditiously by email.
- OUR SERVICES
The descriptions on our website of services are for illustrative purposes only. The actual service you receive will be based on acceptance of your instructions by The Fraud Team Ltd.
You are responsible for ensuring that your instructions are correct.
Once you have made payment refunds are not usually given so we urge you to be sure that you want the service before purchasing it. The Fraud Team will use its best efforts to provide the agreed service to you, but this is dependent upon a number of factors. You will be required to provide documents and evidence which may include brochures, contracts, promotional materials, email communications, payment transfers and other items considered necessary for us to provide the service.
When we email you to confirm that we accept the contract with you and you have made payment a contract will come into existence between you and us (“the Commencement Date”).
We may agree with you to start work before full payment for your order has been made (for example, we may agree to accept a 50% deposit). In these circumstances, the Commencement Date will be the day that you pay the deposit. In such circumstances, you must pay the remaining balance in full before we will deliver your order to you.
We reserve the right to refuse any order at our absolute discretion. If we are unable to accept your order, we will inform you of this by email and will not charge you for the service. If you have already paid we will refund you in full.
Once we have completed the service this will be regarded as the Completed Order.
The opinions expressed in our reports to you are based on the available information supplied by you and/or our teams knowledge of your type of case. None of the staff employed by The Fraud Team are qualified legal specialists. Our opinions may not ultimately prove to be accurate and no reliance should be placed on your legal position in relation to the investment without first seeking your own independent legal advice from a suitably qualified person. The Fraud Team Ltd accepts no liability should you embark on a course of action which is not guided by your own legal counsel.
- OWNERSHIP
You acknowledge that you do not obtain the copyright to your Completed Order. Copyright remains with The Fraud Team Ltd.
For the avoidance of doubt, any reports provided to you remain the property of The Fraud Team Ltd and are not to be distributed or shared in whole or in part with any third party other than a solicitor/attorney which has been appointed by you to pursue a recovery action on your behalf. No part of the report may be published either in hard copy or online on any website. The business of The Fraud Team may be adversely affected by any distribution and we reserve the right to recover any losses, penalties or settlement sums from you in the event that they are incurred as a consequence of your breach of these terms.
You undertake not to distribute, display or resell the work and you agree to handle the Completed Order in a way that fully respects the fact that you do not hold copyright to it.
- NON-DELIVERY
If The Fraud Team requires further information from you to be able to complete your order and you do not provide that information, you agree that The Fraud Team is not at fault and that the order will only be completed once the required information has been provided.
- OUR RIGHTS TO END THE CONTRACT
We may end the contract at any time by emailing you if:
(i) you do not make any payment to us when it is due and you still do not make payment within 2 days of us reminding you that payment is due; or
(ii) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services.
If we end the contract under clauses 6 (i) or 6 (ii) you are not entitled to any refunds.
- AMENDMENTS
If you request additional work that is not within the remit of your original order specification, The Fraud Team will provide a quotation for the additional work. You are under no obligation to accept The Fraud Team’s offer.
- COMPLAINTS
If you have any questions or complaints about our services, please contact us. You can email our customer service team at contact@thefraudteam.com
- LIABILITY FOR LOSS OR DAMAGE
Our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to the total sums paid by you for services under this contract.
This is not intended to exclude or limit in any way our liability to you where it would be unlawful to do so.
- HOW WE MAY USE YOUR PERSONAL INFORMATION
We will use the personal information you provide to us:
(i) to supply services to you;
(ii) to process your payment for the services; and
(iii) to give you information about similar services that we provide, but you may stop receiving this at any time by contacting us.
We will only give your personal information to third parties if the law requires us to do so. We do not sell or provide personal information to other parties outside of the course of our normal business.
We only collect information from you that is necessary to process and fulfil your order.
We use all reasonable endeavours to ensure that the information we collect from you is being held securely, whether it’s on paper or on computer.
We delete/destroy personal information as soon as we have no more need for it.
Access to personal information is limited only to those with a strict need to know.
- OTHER IMPORTANT TERMS
Nobody else has any rights under this contract. This contract is between you and us. No other person will have any rights to enforce any of its terms.
Clause, schedule and paragraph headings will not affect the interpretation of this agreement.
If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If that modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this agreement.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide services, we can still require you to make the payment at a later date.
These terms are governed by English Law. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales will have exclusive jurisdiction to settle any such dispute or claim.
These terms represent the entire terms that exist between you and The Fraud Team Ltd from the Commencement Date and supersede and replace any prior written or oral agreements, representations or understandings between us.